Following receipt of a purchase order for products being produced for the first time, we provide 2 first articles. One to be kept by the customer for their reference and the other shall be approved & returned by the client, so the factory may commence production.
Production is based on the actual product, its requirements, quantities involved & factory capacity. Complex products that may require molds or tooling may take an average of two weeks (or more) to setup prior to production. Simple products can take as little as 2 - 3 weeks to complete.
Thereafter, shipping by sea generally takes about 2 weeks to reach a US port and a couple of days to clear customs.
Depending on your order volume & scheduled releases, your goods can be temporarily warehoused in China or the US & shipped as per your designation. Be advised that warehousing may be subject to storage fees depending on the duration.
We make every effort to keep customer information confidential. However, we cannot sign any agreements which would thereby limit us from sharing information with the factories we represent.
We will agree to sign non-disclosure which specifically pertains to goods in which the United States government has deemed as “unique” via registered Trademark or Patent award.
In respect to both our prospects & clients, the factories we represent are under a general non-disclosure agreement pertaining to the information we share with them. Furthermore, our agreement with the factories includes the following clauses.
1) Unauthorized replication or infringement of any US registered patents & trademarks.
2) Use of customer property such as molds & tooling (customer provided or purchased).